5.4 Staffing Requirements

Windows NT, although evolved from a PC platform that historically has supported relatively simple operations, is now at a point where it provides many of the features and functions and the complexity of minicomputer and mainframe computer operating systems. UNIX has been that way from the start and has been made more complex by the addition of new functions and features. System administration requirements, especially in a heterogeneous network of systems can only be met by a staff of highly trained individuals who have specific knowledge and experience to maintain and tune these systems for optimum performance. The result of this is that there should be an increase in effort required for system administration.

For operations, staffing may remain at current levels. The CHART II system is designed to reduce time and effort required for common tasks; however, the nature of incident management is such that when staff are needed to respond to an incident, full involvement of the necessary personnel is required. An analysis should be done of the number and types of incidents requiring operator action to develop a baseline relationship between staff levels and ability to handle incidents.

System administration for the operating system should be increased from one to two because of the added complexity in maintaining Windows NT and UNIX systems. A skilled system administrator will also be required at the TOCís and other remote sites. This requirement may be filled by sharing a staff resource. Note that operating system administration requirements may be reduced if Microsoft is successful in developing its "Zero Administration" version of Windows NT.

Part-time support for database administration, configuration management and quality management are required to support ongoing operations and maintenance of the applications system. The database administrator will monitor and control the database. The configuration management and quality control position is required to manage system upgrades, control versions of both the applications and COTS software, and to ensure that appropriate processes and procedures are followed and documentation maintained when upgrades or modifications are made to the system.

The estimated staffing requirements to support the CHART II system are presented in table 5-4. It should be noted that these numbers represent an estimate of the staffing levels required to support the CHART II system. The existing operations and maintenance staff for CHART will form the foundation of the CHART II O&M staff.

 

Table 5-4. Estimated Staffing Requirements

CSC/PBFI Advantage: The CSC/PBFI Team is fully committed to augment the existing CHART in-house staff with high quality professional personnel.

Position

Role

Quantity

SOC

System Administrator (NT, UNIX)

  • User access management
  • Communications configuration
  • Configuration management
  • Upgrades/patches to op. systems test and install
  • User trouble reports
  • Support remote users

2

Application System Administrator

  • User trouble reports
  • Upgrades/patches to CHART and off-the-shelf software including testing and installation
  • Monitor/adjust application system parameters
  • Support remote users

1

Database Administrator

  • Monitor database management system operation
  • Adjust database configuration as required
  • Install upgrades/patches to the dbms
  • Oversee/implement administrative tasks including user administration, backup/recovery, purge/archive

1 PT (25%)

Hardware Maintenance Central System

  • Monitor for device failures
  • Initiate correction/replacement for failed hardware
  • Provide recommended preventive maintenance
  • Provide upgrades/replacement to meet capacity/functionality expansion

1

Hardware Maintenance Field Equipment

  • Provided under separate contract

0

System Operator

  • Operate system (Monitor status, enter incident data, etc.)
  • Notify emergency response agencies
  • System maintenance (backups, etc.)
  • NOTE: 24 X 7 coverage, 2 operators per weekday shift

10

Network Administrator

  • Provided under separate contract

0

Configuration/Quality Manager

  • During active development track/maintain software versions
  • Test software builds

1 PT (20%)

TOCs

Windows NT System Administrator

  • User access management
  • Communications configuration
  • Configuration management
  • Upgrades/patches to NT test and install
  • User trouble reports
  • Support remote users
  • Note: May be from SOC staff.

1 PT (25%)

Application System Administrator

  • User trouble reports
  • Upgrades/patches to CHART and off-the-shelf software including testing and installation
  • Monitor/adjust application system parameters
  • Note: May be from SOC staff.

1 PT (25%)

Database Administrator

  • Monitor database management system operation
  • Adjust database configuration as required
  • Install upgrades/patches to the dbms
  • Oversee/implement administrative tasks including user administration, backup/recovery, purge/archive

1 PT (10% - shared with SOC)

Hardware Maintenance TOC system

  • Monitor for device failures
  • Initiate correction/replacement for failed hardware
  • Provide recommended preventive maintenance
  • Provide upgrades/replacement to meet capacity/functionality expansion

0 (1 shared with SOC)

Hardware Maintenance Field Equipment

  • Provided under separate contract

0

System Operator

  • Operate system (Monitor status, enter incident data, etc.)
  • Notify emergency response agencies
  • System maintenance (backups, etc.)
  • NOTE: 5A-9P weekday coverage, 2 operators per weekday shift

4

Network Administrator

  • Provided under separate contract

0

 

Any or all of these positions may by contracted out depending upon selection of the most suitable approach as discussed above. However, in view of the presence of a strong core of in-house talent which is currently supporting CHART, MDSHA may want to consider augmenting this staff with resources available through the Maryland Network Management Services contract. The cost for this additional staffing would be covered under the existing MNMS contract.